Hey there! Thanks for shopping with bestetasche
We want you to be thrilled with your purchase—but if something’s off, we’ll make it right. Here’s everything you need to know about refunds, returns, and exchanges.
1. Got a Problem? Let’s Fix It.
You’ve got 30 days after delivery to return or report an issue.
2. Cancel if You Change Your Mind (Fast!)
Cancel within 6 hours by emailing info@bestetasche.com. After that, it may already be packed and shipped.
3. What Can You Return?
Items are returnable if:
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They’re defective or damaged
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You received the wrong size, color, or product
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They’re totally different from the description
4. What Can’t Be Returned?
We can’t accept returns if:
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You’ve worn or washed the item
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Tags are missing
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It’s been altered or misused
5. Need an Exchange?
We don’t do direct swaps. Just return your item, get refunded, and place a new order anytime.
6. Start Your Return
Email info@bestetasche.com with:
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Order number
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Reason for return
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Clear photos
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Receipt or proof of purchase
7. We’ll Reply Fast
Give us 2–3 working days to respond with approval and where to send the return.
8. Don’t Send Without Approval
Unapproved returns may get lost or rejected—wait for our green light first.
9. You Pay Return Shipping (Usually)
Unless the issue was our fault, return postage is your responsibility.
10. How to Pack It
Use the original packaging if you can. Keep it secure and clean.
11. Add Tracking
Send us the tracking number once the parcel is on its way.
12. Inspection Time
We’ll check everything once it arrives. This usually takes 2 working days.
13. Refund Details
Refunds go back to your original payment method. Processing may take up to 10-15 days, depending on your bank.
14. Didn’t Get Your Money Back?
Check with your bank or card company. Still no luck? Email us—we’ll help.
15. Questions? Just Ask!
We’re friendly and fast. Shoot us a message at info@bestetasche.com and we’ll sort it out.
You’re safe with bestetasche.
Thanks again for trusting us. We’re here to help you love what you buy.